Customer Portal

Customers do not register themselves. You invite them from the customer record, which creates access, and the customer sets their own password.

A customer account can be linked to several security companies and switch between them.

An overview with metrics, their sites, invoices with PDFs, their orders including cancellation, a new request, and a history with ratings.

You enable three areas for each site separately, and all are off by default:

• Guard logbook
• Schedule, meaning who is coming and when
• Guard patrols

Enabling access alone is not enough. The customer must also be linked to the site through an order or directly.

For each site, you decide how security officers are named in the schedule: not at all, in which case a neutral label appears, first name with initial, or full name. You can also show whether the § 34a certificate is valid, but only as Yes or No, never the document.

The customer never receives location data. Author names in the guard logbook are pseudonymized for customers.

The portal supports the same 15 languages as the Cockpit, and customers select the language themselves. PDF output also follows the selected language.